Delivery, store pickup and returns

Free in-store pickup

Order online and pick up at 21 rue du Président Édouard Herriot, Lyon 1^er. Your order will be ready within two hours, subject to availability, and pickup is free. We will notify you by email as soon as it is waiting for you.

You can try items on, exchange a size immediately, and have alterations marked by our seamstresses. Choose "In-store pickup" at checkout.

Store open Monday to Saturday from 10 a.m. to 7 p.m. Tel: 09 71 56 59 66. Please present your confirmation email and a valid ID at the reception desk.

Shipping rates

Delivery times are calculated from the date of shipment, in business days. Shipping costs include packaging, handling, and postage.

Around Lyon, it's often faster. In the Rhône and neighboring departments, parcels usually arrive the day after shipment. The estimated date shown on each product page already takes into account the time of your order.

Home or pickup point

In France, you can choose between home delivery and pickup point delivery at checkout, for the same price.

Home delivery requires a signature upon receipt. This is the most secure method and the only one covered by our transport insurance.

Pickup points allow you to select the business or locker of your choice from among the 18,000 available locations. Convenient if you are not home during the day.

Where we ship

Metropolitan France, Corsica and Monaco.

European Union — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Switzerland.

French Overseas Territories — French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon.

Pacific Overseas Territories — French Polynesia, New Caledonia, Wallis and Futuna.

Rest of the world — Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, United Arab Emirates, United Kingdom, United States.

Is your country not on this list? Write to us at contact@imperial-lyon.fr; we review requests on a case-by-case basis.

Customs and taxes

In France, Monaco, and the European Union, the prices shown include all taxes: there is nothing to pay upon delivery.

For shipments to Switzerland and the rest of the world, your package will pass through customs. Local taxes and any processing fees must be paid at the time of delivery. These amounts do not come to us; they are collected by the authorities of the destination country.

Preparation and shipping

Any order placed Monday to Friday before 3 p.m. is shipped the same day. Orders placed after this time will leave the following business day. Orders placed on Friday after 3 p.m. and over the weekend are shipped on Monday.

You will receive a tracking link as soon as your parcel is dispatched, which is also available in your My Account area.

We cannot combine two separate orders: shipping costs apply to each. If you are still undecided, it is better to wait and order everything at once.

Upon delivery

Home delivery parcels are handed to you personally against a signature. If you are away, a delivery notice will indicate the post office where you can collect it; you have ten business days to do so. You will be notified by email the day before delivery.

For pickup points, you will receive a message as soon as the parcel has arrived. Retention periods vary depending on the point chosen; generally, expect ten days.

Tracking is available on the La Poste website using your tracking number.

In case of problems

I have not received my order on time. Contact us at 09 71 56 59 66 or at contact@imperial-lyon.fr. We cannot be held responsible for delays beyond our control, but we will keep you informed.

The carrier visited, but I do not have my package. A notice will indicate where to pick it up. If you do not claim it within ten to fifteen days, it will be returned to us: contact us promptly for re-shipment. No carrier claim can be processed beyond twenty-one days after receipt.

An item is defective or incorrect. We are committed to delivering new items in perfect condition. If this is not the case, call 09 71 56 59 66 or write to contact@imperial-lyon.fr: return shipping costs will be at our expense.

For returns or exchanges, the complete procedure is on the returns and exchanges page.