Shipping policy

Free in-store collection

Order online and collect from 21 rue du Président Édouard Herriot, Lyon 1^st arrondissement. Your order is ready within two hours, subject to availability, and collection is free. We let you know by email as soon as it is waiting for you.

You can try your items on in store, exchange a size straight away, and have alterations taken by our seamstresses. Select "In-store collection" at the delivery step.

The boutique is open Monday to Saturday, 10 am to 7 pm. Tel. +33 9 71 56 59 66. Please show your confirmation email and an identity document at the counter.

Delivery costs

Delivery times run from dispatch, in working days. Costs include packaging, handling and postage.

Around Lyon, it is often faster. In the Rhône and neighbouring départements, the parcel usually arrives the day after dispatch. The estimated date shown on each product page already takes into account the time of your order.

Home or pick-up point

In France, you choose at checkout between home delivery and collection from a pick-up point, at the same price.

Home delivery: the parcel is handed to you against signature. This is the safest option, and the only one covered by our transport insurance.

Pick-up point: you select the shop or parcel locker of your choice among the network's 18,000 points. Convenient if you are not at home during the day.

Where we deliver

Mainland France, Corsica and Monaco.

European Union — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Switzerland.

French overseas territories — Guadeloupe, Martinique, Mayotte, Réunion, French Guiana, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon.

French Pacific territories — New Caledonia, Wallis and Futuna, French Polynesia.

Rest of the world — United States, Canada, United Kingdom, Norway, Japan, South Korea, Hong Kong, Singapore, Malaysia, Australia, New Zealand, Israel, United Arab Emirates.

Your country is not on this list? Write to us at contact@imperial-lyon.fr; we consider requests on a case-by-case basis.

Customs and taxes

In France, Monaco and the European Union, prices shown include all taxes: there is nothing to pay on delivery.

For Switzerland and the rest of the world, your parcel goes through customs. Local taxes and any handling fees are paid on delivery. These amounts are not paid to us; they are collected by the authorities of the destination country.

Preparation and dispatch

Any order placed Monday to Friday before 3 pm is dispatched the same day. After that time, it leaves on the next working day. Orders placed on Friday after 3 pm and at the weekend are dispatched on Monday.

You receive a tracking link as soon as the parcel leaves, also available in your My account area.

We cannot combine two separate orders: shipping costs apply to each one. If you are still hesitating, it is best to wait and order everything at once.

On delivery

Home deliveries are handed to you in person against signature. If you are not at home, a notice tells you which post office to collect it from, and you have ten working days to do so. You are notified by email the day before delivery.

For pick-up points, you receive a message as soon as the parcel has arrived. Holding periods vary depending on the point chosen; allow ten days in general.

Tracking is available on the La Poste website with your parcel number.

If there is a problem

I have not received my order on time. Contact us on +33 9 71 56 59 66 or at contact@imperial-lyon.fr. We cannot be held responsible for delays beyond our control, but we will keep you informed.

The carrier came but I do not have my parcel. A delivery notice tells you where to collect it. If you do not claim it within ten to fifteen days, it is returned to us: contact us quickly to arrange re-delivery. No carrier claim can be accepted more than twenty-one days after receipt.

An item is faulty or is not the right one. We undertake to deliver new items in perfect condition. If this is not the case, call +33 9 71 56 59 66 or write to contact@imperial-lyon.fr: return costs are then covered by us.

For a return or an exchange, the full procedure is on the returns and exchanges page.